Purchase and activation
When purchasing is available, checkout identifies the plan, period, benefits and total. Displayed prices include applicable taxes. This policy sets no price, allowance or numerical storage quota and does not mean every subscription or credit option is currently offered.
Paid subscription access starts immediately after payment confirmation without a separate immediate-start choice. This description alone does not waive cancellation rights or replace an express request where required by law.
An annual subscription, when offered, is paid in full upfront; monthly benefits or usage units are allocated monthly, not as an entire year's allowance at once. The offer defines each benefit and limit.
Renewal and monthly allowances
Subscriptions renew automatically unless you turn renewal off. Standalone purchases of credits or usage units, when offered, are one-off purchases and do not renew automatically.
Unused monthly benefits and usage allowances expire at the end of their allocation period and do not roll over. These allocations differ from separate paid credit purchases.
Stopping renewal and price changes
Stopping renewal preserves the subscription through its prepaid term. It does not by itself immediately end the term or automatically refund its price.
The agreed price and benefits are preserved throughout the prepaid term. A new price applies at a later renewal, with in-account notice at least one week before the affected renewal and any additional mandatory notice requirements. Email notice is not promised.
Unsuccessful renewal
If a paid term ends without successful renewal, paid benefits stop and any available no-subscription account level applies. Data and separately purchased credits remain subject to their validity and the storage/retention rules.
Resources above the available limit are paused rather than deleted merely because a plan ended. Where specific resources must be selected to stay active, the system retains the oldest-created or earliest-connected resources in the relevant category within the available limits.
Purchased-credit validity
Each purchased credit lot is valid for one calendar year from purchase. A new purchase does not extend older lots. Among purchased lots, the system consumes the lot expiring soonest first.
The one-year period does not automatically apply to gifts or monthly included usage units; those balances follow the terms shown when granted or allocated.
On credit repricing, quantity is recalculated while preserving the actual amount paid for the remaining portion, including purchase discounts. Preserving value does not guarantee an unchanged usage-unit quantity or purchasing power, or make credits a cash deposit.
Voluntary refunds
You may request a full refund within 24 hours of a purchase or renewal if no paid benefit or usage unit from that subscription or purchase has been used. Signing in, setting up the workspace, connecting a channel or using free benefits does not count as using the paid purchase. Use during an earlier subscription period does not by itself prevent refunding an unused renewal.
An eligible subscription request is made in Subscriptions / Manage Subscription; a separate credit request is made against its transaction. Eligible requests execute automatically without staff review; mandatory rights remain separate from button eligibility.
A subscription refund ends the refunded term and stops renewal without deleting the account, data or unrelated purchases. A credit refund removes only credits attributable to that purchase, preserving other purchased and gifted balances.
Refunds use the original payment method, not platform credit, without undue delay and within 14 calendar days of receipt of an eligible request or any shorter mandatory period. The clock does not wait for delayed internal approval.
The 24-hour window is an additional commercial exception, not a replacement for consumer rights or remedies for defective or undelivered service or incorrect charges. Using one paid unit or benefit does not extinguish every mandatory right.
Permanent closure and prepaid balances
On company closure, the company announces closure on the website one full month beforehand. We provide subscriptions through their prepaid terms or refund the value of the term not provided.
Unprovided time is valued proportionately from the actual discounted subscription price, without repricing used months at the standalone monthly rate. A USD 120 annual purchase with half its term remaining therefore has USD 60 of remaining value.
If the company closes before purchased credits expire, remaining unused, unexpired paid value is refunded at the actual purchase price including discounts. This does not assign cash value to gifts or revive expired credits.
Eligible closure refunds start automatically without a customer request, without undue delay and within 14 calendar days of cessation of the relevant paid service or a shorter mandatory deadline. The voluntary 24-hour request window and wholly-unused-purchase condition do not apply.